Senior Operations Coordinator

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,900 staff members in 19 countries.

To sustain the growth of the company as well as the expansion of our services we are currently looking for a Senior Operations Coordinator.

Your main responsibilities are:

Operational Oversight

• Coordinate day-to-day operations to ensure the smooth functioning of departmental activities.
• Analyze and optimize operational processes to enhance efficiency and quality of services.
• Liaise with Team Leaders, Supervisors, and Managers to resolve operational challenges.

Mentoring and Training

• Provide guidance, mentorship, and help Team Leader to support the new team members, participating in a smooth onboarding process.
• Provide guidance, mentorship, and help Team Leader to support the team members with performances under quality standards or KPIs, ensuring continuous support and progress in job knowledge and accuracy.
• Identify individual and team training needs and inform the Team Leader, Supervisors and Management of your observations.

Compliance & Quality Assurance

• Ensure that all operators act in compliance with both company and industry regulations and best practices.
• Participate with operators to promote and adhere to Aprils quality standards and values.
• Recommend and implement process improvements based on daily findings and challenges.

Team Communication

• Maintain open communication lines between overseas teams, clients, patients, and managers to address concerns, relay updates, and gather feedback.
• Coordinate with other departments and external third parties, to ensure collaborative and fructuous working relationships.

Required Skills and Competencies:

• Familiarity with CRM systems and call center tools for tracking and resolving cases efficiently.
• 2 years of direct experience in medical evacuations, hospital admissions, and healthcare regulations in Thailand and ASEAN.
• Native-level Thai and business-level English (TOEIC 785+).
• Capability to assess urgency and take prompt action during emergencies.
• Strong prioritization skills to handle multiple simultaneous requests effectively.
• Ability to work cross-functionally with internal teams (e.g., accounting, policy) and external stakeholders (e.g., hospitals, insurance companies).
• Adaptable to high-pressure environments and quick to adjust strategies as needed
• Ability to engage empathetically with diverse stakeholders, including expatriates and foreign insurance clients.
• Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am

What we offer:

• You will be trained and coached to become proficient in a sought-after profession
• You will integrate into a dynamic and committed team of young professionals
• You will be offered development and career opportunities in a fast-growing tech-driven company.

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.