District Manager

Manages team of Field Service Engineers and ASPs (Agilent Service Providers) via ASP companies - Execute and lead by example on culture of customer passion, using tools like Escalations, CFS and provide feedback to develop and drive customer centric programs - Understands financial metrics, continually drives for operational efficiency, manage costs - Works closely with Sales and other functions, ensures win-win outcomes. Manage conflicts. Always put customers first - Maintain capacity and capability of Technical Resources to fit for business growth and customer requirements - Have thorough knowledge of daily service operations and how to optimize delivery. Makes quick and sound daily operational decisions - Drive compliance to delivery processes. Lead use of Quality tools to improve processes. Use technology effectively. Manage poor performers Youve established your people management and leadership ability. Heres where you take it further. With an understanding of the business/customer environment, you will manage a team of engineers and provide technical support, planning and management in order to meet customer needs and business objectives. You will also work across functions to reach tactical and strategic goals, constantly striving to maintain the balance between customer satisfaction, growth and financial/asset management in the area. Bachelors or Master Degree or University Degree or equivalent plus directly relevant experience as a manager, supervisor and/or individual contributor. Requires proven skills in leading/managing the execution of processes, projects and tactics. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.