Technical Support - Tier 2

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. **The Opportunity**: As a Technical Support Engineer, you will get to support all our teams across the globe in an exciting, multicultural environment. You will own Bug areas of responsibility and aim at improving efficiency, and leading change in order to support the group strategy. This position offers high visibility with senior management and with other departments within the company. You will report to one of our Managers of NOC in our IT department. This position is based in Bangkok, Thailand. **In This Role, youll get to**: - Coordinated with Level 1 technical support specialists and NOC engineers to take over tickets outside their level of support. - Assisted with more difficult concerns and challenges with a greater level of care, recommend solutions to address needs may have. - Keep learning different ways of debugging skills with QA / Developer cross teams, adopt to current flows and design appropriate tools to achieve analyze results - Structure and present post-implementation reviews including what went well / what did not go well / what can be done to ensure it works well next time. - Analyze data to drive performance, eliminate friction points, and strive for constant improvement through processes that increase efficiency and consistency - Onboarded and trained all incoming junior tech support specialists. - Support and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time **What Youll Need to Succeed**: - 1+ years of experience in Level 2 Technical Support or related roles - Excellent in Problem Analytics/Debugging skills - Ability to prioritize, multi-task, and having problem solving skills combined with the willingness to learn new tools is indispensable. - Service-minded, Fast learning and willing to learn non-technical business and industry knowledge - Good communication skills (written& verbally) and coordination skills - Demonstrated ability to work independently as well as a part of both large and small teams in a fast-paced environment. - Bachelor or equivalent degree required, MBA is a plus IT #LI #LI-Hybrid #bangkok #phuket **Equal Opportunity Employer** At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a persons merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.