Bases Customer Success Manager

To assist the senior member to identify a new business opportunity in the industry. Prepares client proposals and study designs and estimates costs of projects, with supervision. Constructs and implements the analytical plan. Develop study design, and questionnaires, and discuss analytical plans with the modeling team. Monitors changes in job costs and communicates cost changes to client, as needed. Run market simulations, analyze study data, and provides report conclusions and recommendations, with mínimal supervision. Prepares and presents study results to clients. Consults with clients regarding research designs and general study concerns. Supervises direct reports by answering questions, providing constructive and consistent feedback, and conducting performance appraisals in a timely manner. Client servicing. Undertake sales activities in conjunction with the commercial team in terms of preparation and delivery of proposals and credentials. Work with the Customer Success team on analysis to drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews. Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the companys quality standards. Identify and recommend enhanced and new services that answer clients business needs. Build and maintain ongoing relationships with the identified key persons within the client organization. A little bit about you. Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and youre always looking for whats next. Qualifications At least a Bachelors degree holder in any disciplines. Minimum 4 years of working experience in Market Research or relevant industry. Background in statistics and multivariate analysis. Working knowledge of research techniques and methodologies. Good client service skills. Ability to communicate and write effectively in English and Thai. Project management experience. Proficient in Microsoft Excel & PowerPoint and/or Google Spreadsheet & Slides. Additional Information About NielsenIQ. NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the worlds population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy whats possible. How? We combine unparalleled datasets, pioneering technology, and the industrys top talent to create insights that unlock innovation. Join us and change the landscape. **Want to keep up with our latest updates? Follow us on**: LinkedIn | Instagram | Twitter | Facebook. Our commitment to Diversity, Equity, and Inclusion. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. **Job skills required**: Statistics, English, Market Research, Thai, Research **Job skills preferred**: Project Management, Excel