Operations Lead

Are you a detail-oriented professional with a passion for streamlining processes and exceeding client expectations? Do you thrive in a fast-paced environment and possess strong leadership skills? If so, then this Operations Lead role at our dynamic insurance brokerage firm might be the perfect fit for you! **About Us** Bjak is an online car insurance broker with headquarters in Malaysia and branch offices in Thailand, Japan, and Taiwan. We are the largest insurance broker in Malaysia and Southeast Asia. Bjak emphasizes the use of cutting-edge technology in Customer API, Data Analytics, Artificial Intelligence, and Blockchain to provide customers with efficient access to car insurance purchasing. In Thailand, known as "Dsure," we offer not only car insurance services with 24 leading insurance companies for car insurance but also offer compulsory motor insurance and facilitate road tax services. **About the Role** As our Operations Lead, you will play a critical role in ensuring the smooth and efficient day-to-day functioning of our brokerage operations. You will be responsible for overseeing a team of professionals and implementing strategies to optimize workflows, enhance client service, and achieve our overall business goals. **Responsibilities**: - Lead and manage a team of operations professionals, providing coaching, mentorship, and performance evaluations. - Develop and implement efficient processes for client onboarding, policy issuance, renewals, and claims administration. - Ensure adherence to all regulatory requirements and company protocols. - Analyze operational data to identify areas for improvement and implement changes to optimize workflows. - Maintain strong relationships with insurance carriers and other partners. - Oversee risk management initiatives and ensure the accuracy and completeness of client information. - Develop and maintain clear communication channels between operations, sales, and customer service teams. - Prepare reports on key performance indicators (KPIs) and present findings to senior management. - Identify and implement new technologies to automate tasks and improve operational efficiency. - Stay abreast of industry trends and best practices in insurance brokerage operations. **Requirements**: - Bachelors degree in Business Administration, Finance, or a related field (preferred). - Minimum of 5 years of experience in insurance brokerage operations or a similar environment. - Proven leadership skills and the ability to motivate and develop a team. - Strong analytical and problem-solving skills. - Excellent organizational skills and the ability to manage multiple priorities. - Proficient in Google Suite and insurance brokerage software (a plus). - Excellent written and verbal communication skills. - A passion for exceeding client expectations and delivering exceptional service. **Benefits** - Opportunity to work in a fast-paced and dynamic environment. - Chance to make a real impact on the success of our company. - Professional development opportunities. If you are a highly motivated and results-oriented individual with a passion for insurance and operations, we encourage you to apply!