Project Operations Lead, Driver Products

Conduct process mapping, analyze performance data, identify inefficiency gaps, recommend action plans & initiatives related to the scope. Ensure alignment across local business stakeholders and regional tech families on key objectives for key product initiatives. Serve as a primary point of contact for product-related questions for country rollouts. Working closely with driver teams and stakeholders to identify gaps and opportunities aligned with key performance metrics. Identify the parameters to track actual performance against plan, continuous improvement and finetune after product launch. **The Must-Haves**: Bachelors degree in Industrial Engineering, IT, computer science or other related fields. 1-3 years working experience in strategy/operations/customer-facing/product management role. Computer literacy is required in processing and analyzing complex data sets using SQL (Essential)/ Excel (Essential)/Tableau or Power BI (preferred). Strong PMO foundation. Background of operations understanding is a plus. Have good communication skills in English and Thai, comfortable to work with internal and external team members. Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights. Ability to construct and deliver clear narrative and working plans. Ambitious, self-driven and highly motivated individual who can work well in a startup. Our Commitment We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.