Operations Coordinator

For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best care.

We are part of the APRIL Group, a global insurance specialist with 2,900 staff members in 19 countries..

To sustain the growth of the company as well as the expansion of our services we are currently looking for an Operations Coordinator.

Your main responsibilities are:

Medical Assistance

• Answer clients requests either by phone or by mail. Communicate in a timely manner and liaise with clients throughout the case
• Ensure that clients requests are fulfilled understanding the clients needs, eligibility, and coverage
• Provide a quality assistance service by selecting the most appropriate providers
• Proactively manage cases using our system and communicating with all relevant departments
• Provide clients with advice and make helpful recommendations
• Escalate and work on the resolution of complex cases with your supervisor

Customer Support/ Claim

• Handle hospitalization pre-approval by checking the eligibility of coverage and providing close case handling monitoring throughout the process
• Coordinating with our in-house medical team and making sure the costs are reasonable and customary.
• Deal with customers by email and by phone and coordinate with our Assistance team to place letters of guarantees to medical providers and local agents worldwide
• Keep updated the monitoring record daily and make sure all the steps of the process are followed
• Process original invoices in our case-handling system
• Assist the Operation Manager on special projects
• Contribute to other office activities upon request according to workload and priorities

Qualifications:

• Bachelors degree in Business Administration or equivalent
• 3 years experience in a customer-driven role
• Willing to work in shift rotation including weekend shifts, working 4 days a week (3 days in followed by 3 days off) either from 7.30 am to 7.30 pm or 7.30 pm to 7.30 am
• You are fluent in both written and spoken English
• You have excellent communication, interpersonal and analytical skills
• You are customer minded, flexible, and able to work under pressure
• Knowledge of Computer PC, MS-office, Internet, E-mail

What we offer:

• You will be trained and coached to become proficient in a sought after profession
• You will integrate into a dynamic and committed team of young professionals
• You will be offered development and career opportunities in a fast-growing tech-driven company.

By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at https://assets.april.fr/april-international/Documents/files-april-asia-privacy-notice-applicants.pdf and the Bamboo HR LLC privacy policy available using the link at the bottom of this page.