Senior Customer Service Agent (Retail)
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Maersk Logistics & Services with the position of Senior Customer Service Agent (Retail) - Maersk Logistics & Services which was opened this.
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Opportunity
POSITION SUMMARY This role is responsible for providing consistent, high-quality customer service for SCM Retail to ensure successful shipment delivery. The Senior Customer Service Agent will serve as the primary point of contact for designated customers, carriers, and vendors. Responsibilities include proactively monitoring and managing end-to-end shipments, ensuring document accuracy, meeting assigned KPIs, and managing customer expectations effectively.Who We Are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.
What We Offer
Maersk being the global leader in the industry, youll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyones contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. Youll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
- Ensure all activities are conducted in compliance with customer SOP.
- Ensure smooth execution of the end-to-end shipments by working closely with the customers, carriers, and vendors as well as internal stakeholders.
- Take ownership of the customer issues and solve in an urgent and responsible manner.
- Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.
- Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge.
- Coordinating shipment operations with stakeholders in time in order to make the shipment depart/arrive regarding the customer expectation.
- Be fully responsible for customer satisfaction.
- Look for improvements in ways of working and drive for service delivery excellence.
Who We Are Looking For
An energetic talent who will grow along with the company, possessing qualifications below:
- At least 02 to 03 years experience as Customer Service / Customer Experience or similar role(s) in logistics industry
- Experience with Supply Chain Management (SCM) / end-to-end product(s) is a big plus
- Bachelors Degree, major in Logistics and Supply Chain management is preferable
- Language proficiency: Native Thais level, Professional English level
- Customer-centricity mindset with continuous improvement approach
- Excellent interpersonal and communication skills and analytical skills
- Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
- Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions
Information :
- Company : Maersk Logistics & Services
- Position : Senior Customer Service Agent (Retail)
- Location : กรุงเทพมหานคร
- Country : TH
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Service Agent (Retail) job info - Maersk Logistics & Services กรุงเทพมหานคร above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Service Agent (Retail) job info - Maersk Logistics & Services กรุงเทพมหานคร in 2025-04-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-04-09 | Expired Date : 2025-05-09
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