Onsite IT Tech Support

Experienced Professional **LETS TALK ABOUT YOU** - ** Bachelors degree in Information Technology, or equal, with hands-on experience in IT implementation in a local / global set-up**: - ** Multiple years of total working experience in a similar role, ideally including** - ** Technical and user support**: - ** Managing Digital Workplaces in a global environment**: - ** Service analysis and Problem Solving**: - ** IT end user computing and troubleshooting**: - ** Excellent communication skills with a strong customer focus** - ** Hands on technical experience in Office 365 and cloud-based solutions**.**: - ** Good Knowledge about hardware and software evaluation**: - ** Experienced** **knowledge about dealing with VIP issue and providing a professional support**: - ** Good understanding of project life cycle, piloting and roll out plans**: - ** Availability to Travel / move between sites**: - ** Full working rights in Thailand** **Your responsibilities** **Service and Maintenance** - ** Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems**: - ** Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.**: - ** Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.**: - ** Diagnosing problem source through discussions with users and coordinating with internal organisation support and operations groups and/or with vendors to resolve problems**: - ** Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue**: - ** Conducted a monthly proactive VIP pulse check**: - ** troubleshooting of IT related problems from in-house software to hardware, such as smartphones, Laptops and Printers**: - ** Interacts with third party suppliers for managing warranties on site**: - ** Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date**: - ** Identify and submit functional improvements of current services to enhance end user experience based on user feedback and/or recurring complaints/incidents**: - ** Help and support events/forum/road show, etc. to enhance end user experience and knowledge, as well as collecting end user feedback**: - ** Ensure regular interaction across Key/end User Communities**: - ** Keep know-how up to date in a learning organisation during projects, Proof of Concept and /or Pilot to let end-users experience new IT services**: - ** Ensure information flow from users towards IT delivery departments**: - ** Accountability and responsibility for end user communications**: - ** Follow up with the support responsible in case of user complains and ensure that issue fixed**: - ** Active contribution with the daily operation and Day one readiness team**: - ** Support IT asset management life cycle management e.g. Laptop assignment, ownership change, assets transfer and disposal etc.** **Your opportunities for personal growth** - ** **You will be part of a regional IT team, involved in global IT** **roll outs**. Synergy potential for regional/local IT topics and will have opportunities to learn and work in a cross-functional team.** **LETS TALK ABOUT US** **"Lets make tomorrow different today" is our genuine commitment at **Siemens Energy** to all customers and employees on the way to a sustainable future.** **In our **Business Functions** we enable our organisation to reach their targets by providing best-in class services and solutions in the areas of IT, HR, Finance, Real Estate, Strategy & Technology and more.** **The IT Regions are both the first and last mile to the local SE business providing customer and user centric services. Includes: General IT Management, Partner Relationship Management and Representation, Demand Management and local technical & user support**#LI-AR1** **MORE INSIGHTS** **Be Energized. Be you.** **Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and compassion. Our combined creative energy is** **fuelled** by at least 130 nationalities. Siemens Energy