Account Management Associate, Grabkitchen

You will serve as the point of contact between the merchant and internal stakeholders (i.e. Customer Experience team) and ensure our partners are maintaining service and food quality consistency. You are required to collaborate cross-functionally with the product, operations and merchant acquisition team to make sure our merchants have the best possible experience. You will help create frameworks, processes and tools to help manage the team performances, in order for knowledge continuity to serve our merchants better. The Must-Haves You have Heart, Humility, Hunger, Honour. You have a bachelors degree, preferably in business, management or marketing. You have 1-2 years experience in dealing with a major brand(s), working on contract terms, negotiating and collaborating campaigns. You can articulate and write well in English, with the ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals. You can perform independently and be participative in a team setting. You are able to practise a high level of discretion, a strong sense of accountability, self-motivated, good sense of business/ cultural priorities and nuances. You are proficient in Microsoft Office / Gsuite Applications and is adept in creating presentations. You know how to develop professional relationships with your stakeholders and are able to communicate effectively with all levels of management and staff. The Nice-to-Haves Your experience in the restaurant business, food services, retail industry would be an advantage. You are proficient in SQL, Power BI, and Tableau. You have a strong passion for food and the drive to help micro-entrepreneur to thrive in the most challenging situations. Our Commitment We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique. About Grab Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries. Join us today to drive Southeast Asia forward, together.