Manager, Cs Warranty Claim

Establish and implement claim policies, procedures and guidelines with strong controls and in line with the company strategy and policies. Responsible for directing and overseeing both Branch and Head Office claim staffs to ensure quality claims handling and customer service are complying with company policies and procedures. Lead the team to create, develop and update any related service policies / procedures / systems and operational manual. Development of claim staff to improve understanding, overall company performance and importance of claims management. Conduct risk-sensing and monitoring for claim process and ensure crisis management is followed as requires to maintain efficient operations. Maintain customer, vendor and all master data relations with regard to claim processing. Conduct service center audit on designated service by Monthly, Quarterly, Bi-Annually. Perform claim data Management (daily operation, escalation support) and support frontier. Provide reports daily, weekly, monthly and as required. Understanding team members and contributing to a positive working environment. Building solid relationships to different levels in the organization both internally and externally team members, and proactively seeking guidance, clarification and feedback. Point of contact (B2B) Coordinate extending warranty and verifying warranty criteria with regional team. Role and Responsibilities. Qualifications. 5 years of related experience with Customer Service and Warranty Claim background. Good in English, both written and spoken. Equipped with strong communication, analytical, and negotiation skills. Good team leader; understanding of personal and team roles with a positive attitude. Self - motivated individual with high level of initiative, flexibility, customer service, and strong attention to detail. Enjoy working in a team environment and understand how your individual work contributes to the overall teamwork. Be able to work with and influence peers and senior management in a fast-paced and deadline-oriented environment. Skills and Qualifications. Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Works on complex issues where analyzing situations or data requires an in-depth evaluation of variables. Exercises judgement in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates others tasks. May manage a group such as coordinating activities regarding costs, methods and staffing. Typically requires at least 8 years of related experience and a Bachelors degree; or 6 years and a Masters degree; or a PhD with 3 years.