Manager- Store Operation Management

Maknet is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers. Maknet brings together the best talent across multi-nationals to transform the B2B marketplace ecosystem. We welcome bold, energetic, and thoughtful people who share our belief in collaboration, diversity, excellence, and putting customers at the heart of our work Take your career to new heights in the future of B2B e-commerce. Join our team and help us build Southeast Asias next unicorn. **Your Challenge**: Responsible for smoothness of operation in all 139 Makro stores. The operation manager works with SGM, Hub managers, OCSM and CDM to maximizes sales, operation effectiveness and efficiency. He/she will coordinate with stakeholders to implement a new projects or services in stores. Then the manager also handles service roll-out, enforces operation standard, monitors tools & equipment, trains store staff and develops any means communicate between HO and stores. This role will work to ensure day-to-day operation can deliver a good experience to customers. - Ensure orders are being fulfilled and delivered timely and accurately with maintaining the highest standards of customer service by immediately attending to and resolving customer issues. - Monitor Makro Digital services performance (SLA and complains) by each service owner (Store, FFC and 3PL). - Lead new Makro Digital project, UAT and system implementation and roll-out - Create and monitor training programs for Makro Digital staff for better performance - Monitor Makro Digital asset in stores and prevent unnecessary lost and damage of movable tools e.g. temperature box - Communicate new information to all related personnel in store to ensure smooth operation and success of the new campaign, system and operation process. - Monitor and audit operation standard in all Makro Digital stores for productivity and fraud prevention - Create a clean and safe work environment for all employees. **Requirements**: - Bachelor Degree or higher in International Business, Logistics or related field - 5+ years experience in warehouse operations. - Proven history of effective management skills. - Exposure to warehouse operation and inventory management. - Expertise in Excel, PowerPoint, and ability to develop operational data to be an operational report, KPI report for management and customer. - Able to communicate clearly and concisely - Good at planning and working with other people - Ability to multi-task. - High attention to detail. - Possess excellent verbal and written communication skills. - Participate in cross training and continuous skill development. - Must be able to occasionally work weekends and after-hours during peak times (this is non-typical) - Willing to continue learning and improving **Benefits** **Health Insurance **- At Maknet, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD **Provident Fund **- Maknet cares about your long-term plan! We offer 3% provident fund. **Year-end bonus **- We include variable and performance bonus for our employees. **Gym Facilities **- Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body! **Attractive Vacations days **- Enjoy our attractive annual leave. Lets say the minimum is 18 days! **No overtime **- We work 5 days a week. We set our own goals and deadlines. **Free car parking space** - No more stress or extra cost if you drive to work. We offer free parking space for our employees. **Best Culture**: - Clear focus. - Diverse Workplace (Our members are from around the world!) - Non-hierarchical and agile environment - Growth opportunity and career path