Rta Apac Sales Support Executive

Hotelbeds is the worlds leading technology partner, connecting and empowering the world of travel. Were game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch mentality. Were headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: **Responsibilities**: - The Sales Support Executive is a general support to the Head of Commercial Development (direct reporting line) - Intermediary between KAM and internal departments - Investigate issues: sales support to check if they can solve, otherwise we will report to other function teams: - Reminders to the Sales teams on any processes or ensure aware of any new updates about the systems - Help with any general questions from Sales - Assist with some training for new KAMs about cases and Sales Support - Issue tracking (JIRA). Understands, analyzes, and identifies Trends and Opportunities followed by regional implementation and aligned with global strategy - Client maintenance: Send information for client (New & Existing Clients) - Data Alignment Coordination with Sales team (Tableau & Salesforce) / ensure the client data aligned among the systems: - Review the structure / hierachy of the accounts. Ensure Data Integrity of Salesforce (Coordination with Sales team). Assist with relating accounts in SF so that they share the same Reporting Level - Coordination of creating and maintaining Reporting Level - To make sure Account Owner/Behaviours are tally in SF and Tableau and liaise with BOL SS to align discrepancy - Data Cleaning Actions: Coordinate and help to manage data cleaning actions with sales team - Monitor cases pending with CRM and Admin to see if can assist the KAM or follow up with the relevant department to get the case closed - Gather information, report and coordinate system improvements requested by the sales managers and escalate to the appropriate department - for Web, XML, SF, Atlas, Tableau etc. - Act as a link between subregions. He makes sure everybody has access and accurately uses all the available information/techniques/procedures/systems - Shares regular follow-ups on current initiatives at Region level, to give RD a clear view You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: - Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.